BT Global Services
The Global Network Services Provider

Bas Burger, CEO

By 2021, more than 50 percent of the global GDP will be coming from digital services; focusing on digital experience has never been more important. Delivering an exceptional digital experience to customers is imperative for today’s businesses across every industry. According to a survey by Riverbed, 91 percent of decision makers agree that rendering a successful digital experience is important to an organization’s bottom line than it was three years ago. While 77 percent professionals believe that it’s critical that their organization invest in improving the digital experience for customers. Of those surveyed, 99 percent also feel that visibility across the digital experience is crucial to measure and manage it successfully.

To address this need, BT Global Services became the first network services provider to offer Riverbed’s SteelCentral visibility solution ‘as a service’ to enterprises across the globe. The SteelCentral visibility solution, delivered from BT’s cloud as a service, is a comprehensive, integrated, and unified solution for monitoring and managing the digital experience.

BT’s Visibility as a Service (VaaS) solution is a managed offering named ‘BT Connect Intelligence Riverbed’, which provides customers with more timely information about how application data crosses their wide area network (WAN), and also help them lower the risk of migrating critical business applications and services to the cloud. BT has designed this around the clock service, leveraging Riverbed’s technology, to provide global businesses with a managed and cost-effective way to deliver an enhanced level of customer experience as part of their digital transformation journey with BT.

Connect Intelligence Riverbed makes important applications faster and easier to run, with integrated quality of service (QOS) and dynamic path selection, users can control network consumption, prioritize mission critical apps and those that are sensitive to latency while minimizing how much bandwidth non-business-critical applications use.

Connect Intelligence Riverbed gives users the insight to detect issues and solve problems before they impact the business, reducing downtime, increasing productivity and saving money. Plus, the enhanced application performance on and off the cloud means the customer’s workers are more happy and productive, whether they are in the office, out in the sticks or on the road.

Moving to the cloud, adopting new hybrid networks and implementing transformational strategies such as IoT and Big Data analytics are faster and less risky with Connect Intelligence Riverbed. Organizations will be able to easily see and analyze traffic flows to determine application performance and provide the best experience for both legacy and new cloud-based applications.

Fueling a Better User Experience

Over the years, a global petrochemical company has employed different tools to monitor parts of its network, which led to high operational costs and poor user experience, and then it approached BT. Connect Intelligence Riverbed gave the petrochemical company an overview of their network and applications, allowing their IT teams to determine rising issues and WAN overload before the problems bother customers. Today, with BT’s assistance, the company capacity plans and provides improved quality services and enhanced customer experiences.

"With Riverbed’s technology, hybrid networks can comfortably support rush hour traffic, which means customers can depend on their service providers and employees can work from their head office or a faraway building"

Another company that approached BT was a global media company. With 5,000 call center agents, the clients’ slow-performing applications were having a direct knock-on effect to call handling time, leading to increased expenses. Using Connect Intelligence Riverbed, the company could reduce the average call time by 20 seconds, saving the company $500k and reducing its bandwidth by 85 percent